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How bookie Handles Your Personal Data

At bookie, your personal data belongs to you — we collect only what we need to run your account, process your transactions via UPI, Paytm or PhonePe, and…

Data collected only as neededUPI & Paytm transaction privacyRight to access your dataRight to request deletionIndia-region data handling

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Jurisdiction, Scope and What This Policy Covers

bookie Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created and used on bookie.run, including accounts that transact through UPI, Paytm, and PhonePe. Access to our platform depends on local law and is available where local law permits. We process personal data in accordance with applicable data protection

1
law in the regions where we operate. Data you provide when opening an account — name, email, contact number, and payment identifiers — is used solely for account operation, verification, fraud prevention, and support. We do not sell your data to third parties. Third-party payment processors
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such as UPI rails, Paytm, and PhonePe handle transaction data under their own privacy terms, and we encourage you to read those separately. If you have questions about how your data is handled, our privacy contact is available at the address listed in the support section
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below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, export or delete the personal data we hold on your account, our privacy team is reachable through the channels below.

Email Privacy Team Send your data request or privacy question to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within the committed window.

Live Chat Support Open the live chat widget on bookie.run and ask to be connected to our privacy desk. Agents are available around the clock and can escalate data requests to the privacy team on the same session.

In-Account Help Centre Log into your account, navigate to Help, and raise a privacy ticket directly. Tickets submitted this way are automatically tagged to your account record, which speeds up verification and reduces response time.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

From the moment you open an account to the point you request deletion, we apply consistent data handling practices.

Data We Collect

We collect your name, email, mobile number, and payment method identifiers when you open an account. Device and session data is collected automatically to detect fraud and keep your account secure against unauthorised access.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser at any time; disabling analytics cookies does not affect account functionality.

Account Security

Passwords are stored as salted hashes — we never store them in plain text. Two-step verification is available on your account settings page, and we notify you by email whenever a new device is used to sign in.

Data Retention

Account data is retained for as long as your account is active and for a period thereafter as required by applicable law. Transaction records linked to UPI, Paytm, or PhonePe payments are kept for the minimum period mandated by financial regulations in your jurisdiction.

Your Right to Access

You may request a copy of all personal data we hold on you at any time. We will provide it in a machine-readable format within 30 days of verifying your identity through the email address registered to your account.

Requesting Deletion

You may ask us to delete your account and associated personal data. We will action the request within 30 days. Some data may be retained for the minimum period required by law even after deletion of your active account record.

Your Privacy Questions Answered

The questions below cover the data rights and privacy practices we hear about most from account holders in India. If your question is not listed here, contact our privacy team directly through any of the channels in the support section above.

We collect your name, email address, mobile number, and the identifiers linked to your chosen payment method — UPI handle, Paytm number, or PhonePe reference. We also log device type and IP address for fraud prevention and account security purposes.

We do not sell your data. We share it only with payment processors like UPI networks, Paytm, and PhonePe to complete transactions, and with fraud-detection services bound by confidentiality agreements. No data is passed to advertisers without your explicit consent.

After account closure, we retain data for the minimum period required by applicable financial and legal regulations in your region. Once that period expires, your personal data is deleted from our active systems and removed from backup cycles on schedule.

Yes. Submit a data access request through the in-account Help Centre or by emailing our privacy team. We will verify your identity against your registered email and deliver a machine-readable copy of your data within 30 days of the request.

Contact our privacy team via live chat or email and ask for an account and data deletion. We process deletion requests within 30 days. Data required by law — such as transaction records under financial regulations — may be retained for the legally mandated period only.

We store only the identifiers needed to process and reconcile your transactions — your UPI handle or Paytm-linked number, not full bank credentials. Full payment authentication is handled end-to-end by the respective payment processor, not by our servers.

Log into your account and navigate to the profile section to update most fields directly. For identity-verified fields such as your name or ID document, raise a correction request through the Help Centre and our team will process it within five business days.

How bookie Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect and Respect Your Data

Data We Collect

Cookies and Tracking

Account Security

Data Retention

Your Right to Access

Requesting Deletion

Your Privacy Questions Answered

01 What personal data does bookie collect when I open an account?

02 Does bookie share my data with third parties?

03 How long does bookie keep my personal data after I close my account?

04 Can I request a copy of all the data bookie holds on me?

05 How do I ask bookie to delete my personal data?

06 Are my UPI and Paytm payment details stored by bookie?

07 How can I update incorrect personal data on my bookie account?

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